Delivery & Returns

South African Addresses:

Shisha Hub ships orders to any address within South Africa. Delivery time may vary. Shipping orders will only be processed at our JHB Office.

Processing Time:

Our processing time is usually between 24 – 48 hours once payment has cleared.

Backorder Items:

Please note that backorder items are items that are not kept in-stock and can be ordered on request. Due to the ordering process, it usually takes about a full week for us to get the requested item at our offices. Backorder items are out of our control and as such, timelines cannot be guaranteed. Please WhatsApp us before ordering to get an ETA on when we will receive the item. 

Delivery Time:

While we strive to deliver your orders as soon as possible, please take the following into account:

Delivery time for major city areas: 1 to 5 working days

Delivery time for rural and outlying areas: 4 to 14 working days

Shipping fees:

We charge a flat rate of R100 for shipping to anywhere in South Africa.

Shisha / Hooka pipes – We charge an additional R150 for shipping to any location within South Africa. (R250 will be charged in total for shipping on Shisha / Hooka pipes)

Coals (Bulk): – We charge an additional R125 for shipping to any location within South Africa. An additional R25 per case (R225 will be charged for shipping on a single case)

Orders:

Please contact us directly for bulk orders. (sales@shishahub.co.za)

Orders consisting of more than 10 products may incur an additional cost for shipping.

We reserve the right to cancel any order.

Refunds and Exchange Policy
All products have a 7 day money back guarantee as long as the products remain unopened and unused at all, proof of purchase (invoice) must be supplied and the products must still be in their original packaging.

Products incorrectly supplied or damaged will be replaced at no additional cost. If a replacement is not possible (due to quality issues, or being discontinued), a refund will be given.

Backorder items / Special order items: These are items which we do not keep in stock and is ordered specifically for you. Unfortunately, there is no returns or refunds on these items.

Please keep in mind that during transit, some flavours could leak. In this case, it will not constitute a refund as the flavours are still good/safe to use.

Electrical items: Please note that all electrical items are sold without any guarantees or warrantees as Shisha Hub cannot control how the item is used. Shisha Hub tests all electrical items before it is shipped out.

Shisha Hub is not responsible for any damages caused during shipping. All products are packaged securely before leaving our offices.

Shisha Hub is not responsible for any shipping costs incurred. There will be no refunds on shipping. The customer is responsible for arranging shipping for any returns.

Johannesburg Office:

Please note that not all stock is kept at our offices and may need to come from our warehouse. With this in mind, a 24 – 48 hour lead time is usually normal. Once your order is ready for collection, you will receive an email / Whatsapp from us.

Please note that Shisha Hub is an online store and does not have walk-in showroom. All collections are by appointment only. Contact sales@shishahub.co.za or +27 63 029 4749 to arrange a collection date and time. 

Address: 14 Albertina Sisulu Rd, Mayfair, Johannesburg, 2108

Our business hours are:
Monday – Friday: 9:30am – 4pm
(Friday closed between 12pm-2pm)
Saturdays, Sundays & Public Holidays – CLOSED

*Arrangments can be made for after hour collections in Killarney, JHB on request.

 

We will not be held reliable for any time delays or additional charges.

Processing Time:

Our processing time is usually between 24 – 48 hours once payment has cleared.

We reserve the right to cancel any order.